REFUND & RETURN POLICY

Last Updated: November 01, 2026

Effective Date: November 01, 2026

At Wild World Leather, we take immense pride in crafting genuine leather rodeo chaps, riding gear, and custom leather jackets built to outlast the arena. Because our items are custom-tailored to individual measurements, our return and refund policy is structured to be fair, clear, and transparent.

1. Custom Made & Tailored Products

Every custom pair of rodeo chaps, riding chaps, and custom sized jacket is built specifically for your body measurements, style preferences, and leather choices.

  • Non-Defective Custom Items: Due to the personalized, built-to-order nature of these goods, custom made items cannot be returned for a cash refund or exchanged simply for buyer’s remorse or incorrect measurements provided by the customer.
  • Order Cancellations: You may cancel or amend your custom order within 24 hours of placement for a 100% refund. After 24 hours, raw materials (leather hides, hardware) are assigned and pattern cutting begins; cancellations after this window may be subject to a 25% materials fee.

2. Our Craftsmanship & Fit Guarantee

We stand behind our artisans and the quality of our construction:

  • Manufacturing Defects: If your product arrives with a defect in craftsmanship (such as torn seams, broken hardware, zipper malfunction, or a substantial variance from the agreed-upon design specifications), contact us within 7 days of delivery.
  • Sizing Discrepancies: If the finished product deviates by more than 1 inch (2.5 cm) from the exact measurements you provided in your finalized order, we will alter or remake the item at our expense.
  • How to Report an Issue:
    1. Email support@wildworldleather.com within 7 days of receiving your package.
    2. Include your Order Number, a clear description of the defect or sizing variance, and high-resolution photos showing the issue (including measurement tape photos if reporting a sizing discrepancy).
    3. Our quality assurance team will inspect the documentation and provide a return authorization and resolution instructions within 48 business hours.

3. Standard / Non Custom Items (Ready to Ship)

For standard, non customized stock items (if applicable):

  • Return Window: You have 14 days from the date of package delivery to request a return.
  • Item Condition: Products must be completely unworn, unaltered, unwashed, free of cologne/perfume/tobacco scent, with original tags intact and in original packaging. Items that show signs of arena use or wear will be rejected.
  • Return Shipping: The customer is responsible for standard return postage costs unless the return is due to an error on our part (e.g., incorrect item sent). We recommend using a trackable shipping service.

4. Refund Processing

Once an authorized return is received at our facility and inspected by our craftsmen:

  • Notification: We will notify you via email of the approval or rejection of your refund.
  • Credit Issuance: If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment within 5 to 10 business days, depending on your financial institution’s processing times.
  • Shipping Costs: Original shipping fees are non-refundable unless the return resulted from our direct manufacturing or fulfillment error.

5. Damaged in Transit

All orders are securely packaged for international freight. If your parcel arrives visibly damaged or tampered with:

  • Take clear photos of the damaged outer packaging and contents immediately upon delivery.
  • Report the damage to the delivery carrier and contact our support team at support@wildworldleather.com within 48 hours so we can initiate an insurance claim and arrange an expedited replacement.

6. Return Inquiries & Support

To initiate an issue ticket, ask questions regarding fit adjustments, or request a return authorization, contact: