CONTACT US

Have a question about custom sizing, need help selecting the right leather hide, or want to check on the progress of your order? Our support and production teams are here to assist you.

 




    Direct Inquiries & Support

    Response Commitment: We review every ticket personally and respond to all email inquiries within 6 to 12 business hours.

    Standard Operating Hours

    Our workshop artisans and support desk operate during the following business hours:

    Day Support & Production Hours Status
    Monday – Friday 9:00 AM – 6:00 PM (EST) Active Support & Production
    Saturday 10:00 AM – 2:00 PM (EST) Customer Service Inquiries Only
    Sunday Closed Closed (Inquiries answered Monday morning)

    Note: Custom orders submitted over the weekend enter our pattern cutting queue on Monday morning.

    Frequently Asked First Steps

    • Looking for measurement guides? Review our step-by-step instructions on our Sizing & Measurement FAQ before placing your custom order.

    • Tracking an existing parcel? Please check your email for the automated courier dispatch notification with your direct tracking number.